CANCELLATIONS AND CURTAILMENT
* These are the general cancellation terms for all packages with the exception of Small Group tours and Group bookings. Also, please be advised that the cancellation fees for certain travel packages and services may be different, in which case the cancellation terms and fees are outlined on the tour package page.
Notification of cancellations: If you need to cancel you should notify your travel consultant as soon as possible.
If you need to cancel with short notice (72 hours or less before arrival), please let us know in an email to info.@botalaskytravel.com, or our emergency Number. Cancellation charges | BOTALA SKY TRAVEL charges cancellation fees at a percentage of the total tour package price, See below for More Details.
INDIVIDUAL | CANCELLATION CHARGES
- More than 5 Week Scheduled Tour Departure Date 25%
- weeks before scheduled tour Departure date: 30%
- Less than 3 weeks before scheduled tour Departure date: 50%
- Less than 72 hours before scheduled tour Departure date: 100%
SMALL GROUPS | CANCELLATION CHARGES
For Small Groups individual bookings, Botala sky Travel charges cancellation fees at a percentage of the total tour package price, as follows:
- ore than 6 weeks before the scheduled tour Departure date: 30%
- Less than 4 weeks before the scheduled tour Departure date: 50%
- Less than 2 weeks before the scheduled tour Departure date: 100%
LARGER GROUP | CANCELLATION CHARGES
For Larger (More than Group of 10 PAX) group bookings, Botala Sky Travel charges cancellation fees at a percentage of the total tour package price, as follows, for cancellation of the entire group booking.
- 3 to 10 weeks before the scheduled tour Departure date | non-refundable deposit of 20%
- 10 to 8 weeks before the scheduled tour Departure date 30%
- 8 to 4 weeks before the scheduled tour Departure date 50%
- Less than 4 weeks prior to Departure 100%
NON-REFUNDABLE SERVICES | CANCELLATION
Please note that cancellation rules are stricter than normal for the following services: international and domestic flights, day tours that include flights, train tickets and cruises. Therefore, Botala Sky Travel cannot refund any of these services booked through us. In the event some of our tour packages have stricter cancellation rules, the information will be stated in the package details online.
Land arrangements. In the event of the client cancelling a reservation for any reason, such cancellation must be made in writing and in such instances cancellation charges plus 20% will be levied in accordance with the maximum charges that can be imposed. From time of booking up to eight weeks prior to departure, the deposit is forfeited. Cancellation fees for Villa bookings and travel during peak periods, being Christmas, New Year and Easter but not limited to these periods only, will be more stringent.
Air arrangements Cancellation fees apply to air tickets and selected airport taxes and fuel surcharges once air tickets are issued. The cancellation fees vary from 30% to 90% dependent on the air ticket issued, plus 20% levy. Many airline offers are accompanied by strict terms and conditions. Airlines are non-negotiable post ticket issuance.
VERY IMPORTANT INFORMATION:
Please make sure your travel insurance includes pre-travel cover as there is a 100% cancellation fee should anyone fall ill and not be able to travel. Even with a medical letter, this fee will be charged. Please allow at least 3 hours of connecting time between arriving back in Johannesburg and departing to your home city. Botala Sky Travel will not be responsible for flight delays and late arrival back in Johannesburg. Botala Sky Travel will not refund for missed connections.
AMENDMENT AND ADMINISTRATION FEES
Amendments to confirmed land reservations will be processed at a fee of BWP1550 per person for each alteration made to the booking after the initial reservation is made. If notice of amendments is received within eight weeks of departure, cancellation fees may be levied. Administration charges will be levied on all documentation/vouchers submitted for re-issue or refund. Changes to air tickets, once they have been issued, constitute an amendment fee if the airline permits such a condition together with an administration fee. Guaranteed departures and most discounted airfares may not be amended once payment is received.
REFUNDS AND UNUSED SERVICES
No refunds will be made for no-shows (clients who have booked and paid for services for a specific date and do not show or amend within 24 hours of departure date), or any unused services irrespective of whether they form part of the basic inclusive package price, or whether they are in respect of pre-booked optional arrangements.
DELAYS
The Company does not hold itself responsible for any delays prior to departure nor during travel to any hotel/resort mentioned in this brochure whether brought about by technical difficulties, strikes, political unrest, weather conditions, force majeure, airline schedule or time changes, re-scheduling or any other circumstances whatsoever, whether foreseen or unforeseen. The Company will, however, endeavor but will not be obliged to assist clients during these periods and it is understood that any expenses relating to these unscheduled extensions (e.g. hotels, meals, beverages, airfares, telephone calls, etc.) will be for the client's account.
TRAVEL DOCUMENTS
Documentation is only prepared on receipt of a signed booking form and travel declaration and full and final payment has been cleared through the Company's bank account. As per IATA (International Air Transport Association) ruling, all names that are reflected on air tickets must be the same as the client's passport. All clients will be personally and solely responsible for ensuring that they are in possession of the correct documentation prior to their departure.
ITINERARY ALTERATIONS
The Company reserves the right to cancel the client's travel arrangements prior to departure, in which event the entire package price paid by the client will be refunded without prejudice and any further obligation on the part of the Company. While every effort is made to keep to all itineraries, the Company reserves the right to make any changes for the client's convenience. The duration of the travel package may have to be extended or curtailed owing to unforeseen changes in transport schedules. Any resultant expense will be borne by the client, and any saving refunded.
PASSPORTS, VISAS, VACCINATIONS, INOCULATIONS, RE-ENTRY PERMITS AND UNABRIDGED BIRTH CERTIFICATES
The responsibility to obtain correct, current and valid passports and passport requirements, visas, vaccinations, inoculations and re-entry permits where required, is that of the client alone. Clients travelling with children under 18 years old must be familiar with the Botswana Immigration Regulations. The Company will not be held responsible or liable for any consequence of any nature arising from the client failing to ensure that he/she has complied with all such requirements.
INSURANCE TRAVEL INSURANCE IS ESSENTIAL
We strongly advise clients to at least take out travel insurance against cancellation, curtailment, illness, loss of baggage, personal accident, personal liability and default at the time of booking among other possibilities. Insurance policies must always cover full vacation periods.
LIABILITIES
The Company makes every effort to ensure that all arrangements and services connected with your travel arrangements will be carried out as specified in the most efficient and effective way possible. However, being intermediaries, we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, we do not accept liability for error and omissions of such suppliers. It is the client's responsibility to satisfy themselves with any local laws and applicable insurance options, if any, for any facilities used or hired.
RESPONSIBILITY
The airline concerned is not to be held responsible for any act, omission or event during the time the clients are not aboard its aircraft. The client ticket in use by the airline, when issued, shall constitute the sole contract between the airline and the client. E-tickets (electronic air tickets) do not carry the terms and conditions but should a client require these, the contracts may be found on the website of each airline.
AIRLINE RESPONSIBILITY
The airline concerned is not to be held responsible for any act, omission or event during the time the clients are not aboard its aircraft. The client ticket in use by the airline, when issued, shall constitute the sole contract between the airline and the client. E-tickets (electronic air tickets) do not carry the terms and conditions but should a client require these, the contracts may be found on the website of each airline.
AIRLINE INFORMATION LUGGAGE/SEATING/SEQUENCE OF AIR TICKETS
Please refer to the relevant airline for baggage allowance and restrictions. Clients are reminded that they are responsible for reconfirmation of flights more than 72 hours prior to departure and to ensure that the airline has had no schedule or time changes. Failure to do so may result in the cancellation of a flight reservation by the airline. Airlines will do all possible to satisfy seat requests. Seating is not guaranteed due to operational and safety requirements. A fee is charged for selected seats and booking classes. Air ticket itineraries consisting of more than one flight sector may not be used out of sequence or to ‘skip’ one flight sector, as this will void the entire balance of the journey/itinerary.
AIRLINE OVERBOOKING
The Company is not responsible for overbooking by airlines resulting in clients being denied boarding. It is the airline's responsibility to re-route clients on alternative routes at the airline's expense, provided clients check in on time.
TRAVEL DECLARATIONS
The Company requires that all foreign payments that are made on behalf of the client must be deducted from the client's foreign exchange allowance. A currency declaration to this effect must be lodged before final documentation can be released.
LAW OF GOVERNANCE
These Terms and Conditions shall be governed by the laws and the jurisdiction of the courts of the Republic of Botswana.
End of Policy
